Shipping

We ship worldwide free.

You need to provide your full details: name, surname, delivery address (street, house and apartment number, city, county, country and postcode), and telephone number, for the courier to contact you.

Due to Covid situation the delivery may take around 14 days.

Refund policy

Our policy is valid for a period of 14 calendar days from the date of the delivery. If you receive your order and are not satisfied for any reason you can return the product for a refund. If the period of 14 days has lapsed since the delivery, we canโ€™t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged
  • In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.

    Proof of purchase

    To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.

    Shipping items

    In order to return an order, you must contact us first.

    Returns can be mailed to: A. J. Povilaicio str. 6-2, Kaunas, LT-46309. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will refund the shipping costs upon receiving the items.

    You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

    Contacting us

    If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to info@metalart.studio.